 |
 |
Release Date 05/09/2003-Sercomp Launches Technical Support Hotline
Chatsworth, CA – Sercomp Corporation is pleased to announce the launch of its Technical Support Hotline effective immediately. The toll free line is designed to support Sercomp’s dealers and their end user accounts with free, real-time support for technical issues related to the full line of imaging supplies marketed by the company. Skilled technicians with specialized training and many years of industry experience monitor the lines and are prepared to offer immediate advice and solutions for common printer and supply questions.
“Many dealers do not have the technical training necessary to properly address issues raised by their customers, states Luis Solis, Quality Performance Manager. We can provide them with many ready solutions that result in incremental sales opportunities and satisfied end users.” Sercomp technicians are available to work directly with the reseller’s staff members and will also represent the dealer in direct communication with the end user if requested.
“In our industry, many of us come to recognize that perceived quality issues are often due to poor printer maintenance and improper cartridge installation procedures,” notes Ray Day, Senior Product Engineer. “The Sercomp Technical Support Hotline allows our customers to quickly access a much higher level of technical expertise with no investment in personnel or testing equipment.”
Sercomp’s Technical Support Hotline is available to all authorized Sercomp resellers and information is available for our full range of compatible imaging supplies, including laser, ink jet, printer ribbons and thermal ribbons.
Shipping from warehouses on both the east coast and the west coast, Sercomp continues to invest in the infrastructure necessary to support its growing customer base.
Sercomp Corporation is a subsidiary of Mitsubishi Pencil Corporation, the manufacturer of the world-renowned Uni-Ball™ brand of writing instruments.
For further information, please visit our website at www.sercomp.com or call
(800) 477-7372 or (818) 341-1680. The toll free number for the Technical Support Hotline is (877) 499-9929.
For addition information, please contact Debbie Fernandez at (818) 727-8153 or
dfernandez @sercomp.com
|
|
 |
|
